LIVE
FRSH
Freshworks Inc. · Information Technology - CRM & Customer Service Software
$8.86
-2.85% this month
VERSUS
⟷
COMPARE
CRM
Salesforce, Inc. · Information Technology - CRM & Enterprise Software
$151.78
-15.41% this month
Scoreboard verdict
Across AI score, momentum, valuation, upside, operating margin
FRSH
1
CRM
3
Comparison scoreboard
CRM LEADS 3/5AI Score
FRSH 22.2
CRM ✓40.6
1Y Return
FRSH ✓-40.66%
CRM -42.24%
Fwd P/E
FRSH 11.09
CRM ✓10.67
Target Up.
FRSH +32.62%
CRM ✓+53.88%
Op. Margin
FRSH N/A
CRM 21.80%
Metrics last refreshed: 6/20/2026
Quick take
FRSH vs CRM Stock Comparison: AI Score, Valuation, Performance and Upside
CRM is the dominant, large-scale enterprise CRM and customer engagement leader, while FRSH is a much smaller, value-oriented challenger positioned as a simpler, more affordable alternative for small and mid-sized businesses. Both are incorporating AI assistants into their platforms, but differ enormously in scale and target customer segment.
FRSH vs CRM contrasts a smaller, value-positioned customer engagement software challenger against the dominant, large-scale enterprise CRM market leader.
Live analysis · updated 6/20/2026
CRM holds the edge across 3 of 5 key metrics in this comparison. FRSH has delivered stronger 1-year price return (-40.66% vs -42.24%), though CRM trades at the lower forward P/E (10.67x vs 11.09x). Analyst consensus implies meaningfully more upside for CRM (+53.88%) than for FRSH (+32.62%).
Normalized 1Y performance
FRSH
CRM
Recent returns
FRSH
CRM
Analyst price targets & sentiment
FRSH · 12 analysts
Price target range
analyst low$8.00
analyst high$16.00
analyst mean$11.75
current price$8.86
+32.6% upside to analyst mean
CRM · 52 analysts
STRONG BUYHOLDSTRONG SELL
Buy (1.7/5.0)
Price target range
analyst low$225.00
analyst high$442.00
analyst mean$255.28
current price$151.78
+53.9% upside to analyst mean
Who should consider this stock?
FRSH may suit investors who:
- →Want exposure to a value-oriented, simpler-to-implement customer engagement platform
- →Believe Freddy AI features can drive continued differentiation against larger competitors
- →See value in Freshworks' improving path to sustained profitability
CRM may suit investors who:
- →Want exposure to the dominant global enterprise CRM software leader
- →Believe Agentforce AI agents will become a significant new monetization opportunity
- →Prefer a company with broader, more diversified enterprise product offerings
Performance & AI score
| Metric | FRSH | CRM |
|---|---|---|
| AI score | 22.2 | 40.6 |
| AI rank | #4240 | #1030 |
| Latest close | $8.86 | $151.78 |
| 1M return | -2.85% | -15.41% |
| 6M return | -28.49% | -41.20% |
| 1Y return | -40.66% | -42.24% |
$10,000 invested — hypothetical growth (dividends reinvested)
How much would $10,000 be worth today if invested at the start of each period, with all dividends reinvested?
| Period | FRSH | CRM |
|---|---|---|
| 1Y ago | $5.93K (-40.7%) started 2025-06-18 | $5.85K (-41.5%) started 2025-06-18 |
| 5Y ago | $1.86K (-81.4%) started 2021-09-22 | $6.3K (-37.0%) started 2021-06-21 |
| 10Y ago | $1.86K (-81.4%) started 2021-09-22 | $18.96K (+89.6%) started 2016-06-20 |
Hypothetical — past performance does not guarantee future results.
Valuation & upside potential
| Metric | FRSH | CRM |
|---|---|---|
| Market cap | $2.45B | $135.86B |
| Trailing P/E | 14.52 | 19.22 |
| Forward P/E | 11.09 | 10.67 |
| Price/Sales | 2.81 | 6.80 |
| EV/Revenue | 2.17 | 3.89 |
| Analyst target | $11.75 | $255.28 |
| Target upside | +32.62% | +53.88% |
Growth, profitability & risk
| Metric | FRSH | CRM |
|---|---|---|
| Revenue growth | 16.50% | 13.30% |
| Earnings growth | N/A | 52.20% |
| EPS growth | N/A | +52.20% |
| FCF margin | +30.27% | +38.65% |
| Operating margin | N/A | 21.80% |
| Profit margin | 20.69% | 18.73% |
| ROIC proxy | 17.32% | 16.91% |
| Return on equity | 17.32% | 16.91% |
| Dividend yield | 0.00% | 1.06% |
| Beta | 0.89 | 1.15 |
| Debt/equity | 3.81 | 124.28 |
| Current ratio | 1.94 | 0.79 |
| Quick ratio | 1.75 | 0.61 |
Drawdown & downside risk
Lower drawdown and smaller single-period drops generally indicate a smoother ride, though they do not guarantee lower future risk.
1Y risk snapshot
FRSH max drawdown55.21%
CRM max drawdown44.53%
FRSH max wkly drop22.91%
CRM max wkly drop15.16%
5Y risk snapshot
FRSH max drawdown86.31%
CRM max drawdown58.63%
FRSH max wkly drop28.50%
CRM max wkly drop23.19%
10Y risk snapshot
FRSH max drawdown86.31%
CRM max drawdown58.63%
FRSH max wkly drop28.50%
CRM max wkly drop23.19%
Performance metrics by period
| Period | Metric | FRSH | CRM |
|---|---|---|---|
| 1Y | Growth | -40.66% | -41.51% |
| CAGR | -40.68% | -41.56% | |
| Sharpe ratio | -1.01 | -1.33 | |
| Max drawdown | 55.21% | 44.53% | |
| Max daily drop | 16.38% | 8.69% | |
| Max wkly drop | 22.91% | 15.16% | |
| 5Y | Growth | -81.37% | -37.47% |
| CAGR | -29.86% | -8.98% | |
| Sharpe ratio | -0.39 | -0.19 | |
| Max drawdown | 86.31% | 58.63% | |
| Max daily drop | 19.62% | 19.74% | |
| Max wkly drop | 28.50% | 23.19% | |
| 10Y | Growth | -81.37% | +88.21% |
| CAGR | -29.86% | +6.53% | |
| Sharpe ratio | -0.39 | 0.23 | |
| Max drawdown | 86.31% | 58.63% | |
| Max daily drop | 19.62% | 19.74% | |
| Max wkly drop | 28.50% | 23.19% |
Business comparison
| Category | FRSH | CRM |
|---|---|---|
| Company | Freshworks Inc. | Salesforce, Inc. |
| Sector | Information Technology - CRM & Customer Service Software | Technology |
| Industry | N/A | Software - Application |
| Core business | Freshworks provides customer service, sales, and IT service management software, positioning itself as a more affordable, easier-to-implement alternative to larger, more complex enterprise software platforms. | Salesforce is the world's largest customer relationship management software provider, offering a broad platform spanning sales, service, marketing, commerce, and a growing suite of AI agent products (Agentforce) for enterprise customers. |
| Investor focus | Investors track Freshworks' customer growth among small and mid-sized businesses, AI feature adoption (Freddy AI), and progress toward sustained GAAP profitability. | Investors track Salesforce's Agentforce AI agent adoption and monetization, core subscription revenue growth, and operating margin expansion as the company balances growth investment with profitability. |
FRSH strengths
- →Positioned as a more affordable, simpler-to-implement alternative to larger enterprise platforms
- →Growing AI assistant (Freddy AI) features add product differentiation
- →Improving path toward sustained profitability while maintaining reasonable growth
CRM strengths
- →Dominant global market share in enterprise CRM software
- →Agentforce AI agent platform represents a significant new monetization opportunity layered onto existing customer relationships
- →Broad, diversified product portfolio spans the full customer engagement lifecycle
Risks to watch — FRSH
- →Significantly smaller scale than larger CRM and customer service competitors like Salesforce
- →Faces intense competition from both larger platforms and other value-oriented challengers like HubSpot
- →Growth has moderated from earlier hyper-growth rates as the market matures
Risks to watch — CRM
- →Large size makes sustaining high percentage growth rates more challenging
- →Agentforce and other AI products are still in relatively early stages of enterprise monetization
- →Faces competition from both specialized point solutions and other large enterprise software platforms
Frequently asked questions
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